Huckman, Robert S. & Staats, Bradley R. (2011). Manufacturing & Service Operations Management, 13(3): 310-328.
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Lean Principles, Learning, and Knowledge Work: Evidence From a Software Services Provider→
/Staats, Bradley R., Brunner, David J. & Upton, David M. (2011). Journal of Operations Management, 29(5): 376-390.
* Lead article for special issue on “Field Research in Operations and Supply Chain Management”
* Awarded The Shingo Research and Professional Publication Award, 2012
Lean Knowledge Work→
/Staats, Bradley R. & Upton, David M. (2011). Harvard Business Review, 89(10): 100-110.
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